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Cancellation Policy
We understand that plans can change. However, if you do not show for your appointment or cancel your appointment within 24 hours without rescheduling, a fee of 50% of the booked service price will be charged. Thank you for your understanding and cooperation.

Privacy Policy

At Vitality, we are committed to protecting your privacy and the confidentiality of your personal and financial information. This Privacy Policy explains how we collect, use, and protect your bank account or financial information when you pay a membership fee to our business.

1. Information We Collect

When you sign up for a membership and submit payment, we may collect the following financial information:

  • Name on the account

  • Billing address

  • Credit card or HSA/VEBA information

  • Bank account or routing number (if paying via ACH or direct debit)

  • Payment history and transaction details

We may also collect limited personal information necessary for billing, including your name, email address, and contact number.

2. How We Use Your Financial Information

We use your financial information solely for the following purposes:

  • To process and manage membership payments

  • To prevent fraudulent transactions

  • To contact you regarding payment-related issues or renewals

  • To comply with legal or regulatory obligations

We do not use your financial information for marketing purposes or share it with third parties for advertising.

3. Payment Processing and Third Parties

All payments are processed through a secure third-party payment processor such as [Stripe, Square, PayPal, etc.]. We do not store full bank account or card details on our servers.

4. How We Protect Your Information

We take reasonable administrative, technical, and physical measures to protect your financial information from unauthorized access, use, or disclosure, including:

  • Secure data encryption

  • SSL (Secure Socket Layer) technology for online transactions

  • Limited access to financial records by authorized personnel only

5. Your Rights and Choices

You have the right to:

  • Request access to or correction of your financial information

  • Cancel or update your payment method at any time

  • Contact us with any questions or concerns about your financial data

To make changes to your payment information or submit a privacy-related request, please contact us at 509.645.2427.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.