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Cancellation Policy
We understand that plans can change. However, if you do not show for your appointment or cancel your appointment within 24 hours without rescheduling, a fee of 50% of the booked service price will be charged. Thank you for your understanding and cooperation.
Privacy Policy
At Vitality, we are committed to protecting your privacy and the confidentiality of your personal and financial information. This Privacy Policy explains how we collect, use, and protect your bank account or financial information when you pay a membership fee to our business.
1. Information We Collect
When you sign up for a membership and submit payment, we may collect the following financial information:
Name on the account
Billing address
Credit card or HSA/VEBA information
Bank account or routing number (if paying via ACH or direct debit)
Payment history and transaction details
We may also collect limited personal information necessary for billing, including your name, email address, and contact number.
2. How We Use Your Financial Information
We use your financial information solely for the following purposes:
To process and manage membership payments
To prevent fraudulent transactions
To contact you regarding payment-related issues or renewals
To comply with legal or regulatory obligations
We do not use your financial information for marketing purposes or share it with third parties for advertising.
3. Payment Processing and Third Parties
All payments are processed through a secure third-party payment processor such as [Stripe, Square, PayPal, etc.]. We do not store full bank account or card details on our servers.
4. How We Protect Your Information
We take reasonable administrative, technical, and physical measures to protect your financial information from unauthorized access, use, or disclosure, including:
Secure data encryption
SSL (Secure Socket Layer) technology for online transactions
Limited access to financial records by authorized personnel only
5. Your Rights and Choices
You have the right to:
Request access to or correction of your financial information
Cancel or update your payment method at any time
Contact us with any questions or concerns about your financial data